Frequently Asked Questions.
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Elevate your diamond shopping experience with our worldwide shipping, ensuring swift delivery and global accessibility.
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Secure your confidence in every purchase with our convenient 14-day return window, exclusively for our exquisite diamond collection.
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Yes, we accept international credit cards for purchases on our website. We strive to make the shopping experience convenient for customers worldwide.
Your package was shipped and you can track its progress using the tracking number provided in your shipping confirmation email.
You can typically expect to receive your order within 7 days , but delivery times may vary depending on factors such as shipping method, location, and any customs processing for international orders. Once your order ships, you will receive a confirmation email with tracking information to monitor its progress.
For returns and exchanges, please refer to our hassle-free 14-day return policy outlined on our website. If you have any concerns or complaints regarding your order, please contact our customer support team at +(20) 1223400001 . We’re here to ensure your satisfaction with every purchase.
If you wish to cancel part of your order due to extended delivery times, please contact our customer support team as soon as possible at +(20) 1223400001. We’ll assist you in canceling the affected item(s) and processing a refund, ensuring your satisfaction with your purchase experience.
When you receive your order, you will also receive the invoice included in the package. If for any reason you don’t receive the invoice or need an additional copy, please don’t hesitate to reach out to our customer support team.
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Our delivery charges are based on the weight, size, and destination of your order. You can view the applicable charges during the checkout process before completing your purchase. We strive to offer competitive shipping rates while ensuring safe and timely delivery of your items.
After placing your order, you will receive an order confirmation email detailing your purchase. Our team will then carefully prepare your items for shipment, ensuring they meet our quality standards. Once your order is shipped, you will receive a shipping confirmation email with tracking information to monitor its progress. If you have any questions or need further assistance at any point, feel free to reach out to our customer support team.
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A wishlist is a handy feature on our website designed to help you keep track of items you’re interested in purchasing. You can add products to your wishlist by clicking the ‘Add to Wishlist’ button on their product pages. This allows you to save them for future reference, making it easier to remember what caught your eye. Your wishlist is accessible anytime through your account, giving you a convenient way to organize your shopping preferences.
If you receive a damaged or incorrect product, we apologize for any inconvenience caused. Please contact our customer support team immediately with your order details and a description of the issue. We will promptly assist you in arranging a return or exchange and ensure that you receive the correct item in perfect condition. Your satisfaction is our top priority, and we will do everything we can to make it right.
If you wish to change or cancel your order please contact our customer support team as soon as possible at +(20) 1223400001. We’ll assist you in canceling the affected item(s) and processing a refund, ensuring your satisfaction with your purchase experience.
Package tracking allows you to monitor the delivery status of your order in real-time. Once your order is shipped, you will receive a tracking number via email. You can use this tracking number to check the current location and estimated delivery time of your package through our shipping carrier’s website. This helps you stay informed about the progress of your delivery and anticipate when it will arrive.